At Stride, we believe in the quality of our products and are committed to offering the best experience to our customers. That’s why we provide an official 2-year warranty against manufacturing defects, with free replacement under the following terms:

Warranty Terms & Conditions

1. Warranty Period:
   Two years (24 months) from the date of purchase as indicated on the original invoice.

2. Coverage:

   • The warranty covers free replacement in the case of manufacturing defects or faulty materials.

   • The warranty does not cover damage caused by misuse, neglect, external factors (such as water, fire), or wear and tear resulting from improper use.

3. Warranty Eligibility:

   • Keeping the original purchase invoice (digital or paper) is required to benefit from the warranty.

   • Invoices issued from any of the following sales channels are accepted:

     • StrideEgypt.com

     • Footloosestores.com

     • OriginalsKingdom.com

     • Any branch of Footloose Stores

     • Any branch of Pronto Shoes

     • Purchase invoices from Amazon

4. How to Claim the Warranty:

   • Please contact our customer service via the website or visit any branch, bringing the original purchase invoice.

   • The product will be inspected to verify that the warranty conditions are met before a replacement is approved.

5. Warranty Exclusions:

   • Products that have been altered or repaired outside of authorized service centers.

   • Lost or damaged original invoices.

   • Products showing signs of misuse or intentional damage.

Important Notes

• The Stride warranty applies only to original products sold through the official channels listed above.

• The store reserves the right to refuse a warranty claim if the conditions are not met.